Refund policy

Return and Refund Policy
All sales are final. By placing an order, you agree to this policy.

No returns, exchanges, or refunds
We do not accept returns or exchanges, and we do not issue refunds for any reason, including size, fit, color, or change of mind. A size guide is on every product page. Please review it before ordering.

Only two exceptions
1. Wrong or defective item. If we ship the wrong item, or the item has a manufacturing defect, email bbmerch@bakedbros.com within 3 days of delivery with your order number and photos. We will replace the item. If it is sold out, we will send an item of equal value or refund the price of that item. Normal wear, washing damage, and misuse are not defects.
2. Shipping Protection. If you purchased Shipping Protection, your order is covered for three events only: lost, stolen, or damaged in transit, as defined in our Shipping Policy. We will replace the affected items. Shipping Protection does not create a right to a refund for any other reason.

Without Shipping Protection
We are not responsible for packages that are lost, stolen, or damaged after they leave our facility. If the carrier loses a package, we will file a claim with the carrier and send a replacement only if the carrier approves the claim. Carrier tracking showing delivery to the address entered at checkout is proof of delivery.

Cancellations
We can cancel an order only before it ships. Email bbmerch@bakedbros.com. Once an order ships, it cannot be cancelled.

Shipping Protection fee
The Shipping Protection fee is not refundable once your order ships.

Contact us first
If there is a problem with your order, email bbmerch@bakedbros.com before contacting your card company. If you dispute a charge, we will provide this policy, your acceptance of it at checkout, your order record, and carrier tracking to your card issuer.